Shipping & Returns
Shipping Policy
At UdonGoods, we strive to deliver your orders as quickly and efficiently as possible. All domestic orders are processed within 1-2 business days and shipped using our trusted carriers.
Standard shipping typically takes 3-10 business days, while expedited shipping options are available for faster delivery. Shipping times for International orders vary by region, but they range anywhere between 7-21 business days depending on the destination.
We provide tracking information for all shipments, ensuring you can monitor your package from dispatch to delivery. Please note that shipping times may vary during peak seasons or due to unforeseen delays.
Return & Exchange Policy
We want you to be completely satisfied with your purchase. If for any reason you're not, we offer a 30-day return window from the date of delivery. Items must be in their original condition, unused, and with all tags and packaging intact.
To initiate a return, fill the form under the Contact tab and we will provide a prepaid return label for domestic orders. For international returns, shipping costs are the responsibility of the customer. Once we receive the returned item, refunds will be processed within 5-7 business days, credited back to the original form of payment.
Please note that sale items and personalized products are non-refundable.